Figure 2.5 Process model
Process characteristics include:
- Measurability We are able to measure the process in a relevant manner. It is performance-driven. Managers want to measure cost, quality and other variables while practitioners are concerned with duration and productivity.
- Specific results The reason a process exists is to deliver a specific result. This result must be individually identifiable and countable.
- Customers Every process delivers its primary results to a customer or stakeholder. Customers may be internal or external to the organization, but the process must meet their expectations.
- Responsiveness to specific triggers While a process may be ongoing or iterative, it should be traceable to a specific trigger.
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