Wednesday, October 3, 2012

02-4 Briefly explain what value service strategy provides to the business

1.1.4 Value to business

Selecting and adopting the best practice as recommended in this publication will assist organizations in delivering significant benefits. Adopting and implementing standard and consistent approaches for service strategy will:

  • Support the ability to link activities performed by the service provider to outcomes that are critical to internal or external customers. As a result, the service provider will be seen to be contributing to the value (and not just the costs) of the organization.
  • Enable the service provider to have a clear understanding of what types and levels of service will make its customers successful and then organize itself optimally to deliver and support those services. The service provider will achieve this through a process of defining strategies and services, ensuring a consistent, repeatable approach to defining how value will be built and delivered that is accessible to all stakeholders.
  • Enable the service provider to respond quickly and effectively to changes in the business environment, ensuring increased competitive advantage over time.
  • Support the creation and maintenance of a portfolio of quantified services that will enable the business to achieve positive return on its investment in services.
  • Facilitate functional and transparent communication between the customer and the service provider, so that both have a consistent understanding of what is required and how it will be delivered.
  • Provide the means for the service provider to organize itself so that it can provide services in an efficient and effective manner.
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