Wednesday, October 3, 2012

01-10 Explain the process model and the characteristics of processes

2.2.2 Processes

 Figure 2.5 Process model

Process characteristics include:
  • Measurability We are able to measure the process in a relevant manner. It is performance-driven. Managers want to measure cost, quality and other variables while practitioners are concerned with duration and productivity. 
  •   Specific results The reason a process exists is to deliver a specific result. This result must be individually identifiable and countable. 
  •  Customers Every process delivers its primary results to a customer or stakeholder. Customers may be internal or external to the organization, but the process must meet their expectations. 
  •  Responsiveness to specific triggers While a process may be ongoing or iterative, it should be traceable to a specific trigger.
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